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Welcome Hillsborough Medical Practice

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.

As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

CORONAVIRUS UPDATE

Due to the current COVID-19 situation we can not offer routine GP appointments.  We understand that some patients are upset about this but we have to keep everyone as safe as possible and are constantly looking at new ways to communication with our patients. We have recently began video calling our patients and have launched new text messaging software too. There are other ways in which you can reach your GP:

  1. Triage Line: Our triage line is available for urgent queries. Our staff will take details from you and please answer these questions openly and honestly. Please respect that the GPs have directed staff to ask these questions and need the information to help you. Normally, the triage line ran until 9.30am but we have extended this to 11am during the COVID-19 crisis. If you ring after this time and it is not an medical emergency, our team will advise you to ring the next day. In some circumstances the GP may feel its best that you do attend the surgery and may direct you to do so. Please be assured that we are trying to make the surgery as safe as possible for the small number of patients that are asked to come up to the see the GP. 
  2. Routine phone call: Our team have a daily routine phone call list. If you need to speak routinely about something, please call between 8.30am - 11am to book onto this list. Again, our team will ask you various questions that the GPs have asked them too. Please answer open and honestly. Please do not refuse to answer as we need this information. Someone from the team will call you back throughout that day. 

WE APPRECIATE YOUR CO-OPERATION DURING THIS TIME. WE HOPE THAT EVERYONE UNDERSTANDS WE ARE TRYING TO PROVIDE A SERVICE WHICH IS AS SAFE AS POSSIBLE FOR EVERYONE. Our whole highly skilled team are working together to try and do the best job that they can. Our pharmacy team, office team, GP team and nursing team are all helping each other so you may get a phone call from the staff member who can best deal with your query. 

Nurse appointments: We are still running some clinics such as INR, Amber drugs, dressings and b12 injections so please ring our team to arrange one of these appointments. If a hospital has asked you to arrange a blood test at the GP surgery, please ring and explain this to the team who can help facilitate (please note that we need the hospital labels to do). If you would like to organise a routine blood test, please ring and discuss with our team who will ask the GP on your behalf.  

PATIENTS ATTENDING SURGERY: We encourage patients to wear whatever they feel comfortable doing to attend the surgery. Feel free to wear your own mask or gloves if you would like. The practice has hand washing facilities and hand sanitiser available for all patients to use. Please come to the front door at your appointment time and the staff will help you gain access to the building.  

PLEASE FIND USEFUL LINKS BELOW OF SOME IMPORTANT WEBSITEs:

To visit NHS 111 please click below:

https://www.nhs.uk/conditions/coronavirus-covid-19/

To visit the Public Health Agency Website, please click below:

https://www.publichealth.hscni.net/news/covid-19-coronavirus

To visit ASTHMA UK, please click below:

https://www.asthma.org.uk/

For information about self certifying from work, please visit NI Direct using the link below:

https://www.nidirect.gov.uk/articles/apply-statutory-sick-pay

For information on further sicklines relating to COVID-19, please visit the link below:

https://111.nhs.uk/isolation-note/

REGISTRATIONS TO THE PRACTICE DURING COVID-19

Please note that The Business Services Organisation has "froze" some registrations. Please ring 02892 682216 and speak to our Office Team Leader, Gillian who can explain more and help with further information. 

We understand that many people still need to try and register with the practice and we aim to keep this service running as normal as possible. However, you can't turn up at the practice to collect forms without prior arranging this with our office team. If you currently on any medication please submit a print out from your current practice to help us. If you are registering any children under 5, please submit their vaccination history. Please ring and speak with our Team Leader, Gillian if you have any questions.

To aid this process we have uploads the forms that you will need below:

PERMANENT RESIDENTS

PART 1: Please complete either form below depending your age:

Practice Under 16 year old Application Form

Over 16 Application Form to join the practice

PART 2: If you have an up to date medical card, please submit this with your application. If you do not, please complete the form below.

Medical Card Form

Part 3: Please complete the applicable form below:

Moving from outside the UK

Please complete the above form if you are moving from outside the UK. To register permanently, please complete sections 1,3 & 6 as well as providing one copy of evidence from the 3 sections on the back page.

Moving within the UK

Please complete this form if you are moving from within the UK. Please submit along with a copy of your ID and proof of your address.

TEMPORARY RESIDENTS

If you need to register as a temporary resident please complete the below form and submit to the practice along with a copy of your ID. Please note that we will not register patients who are already registered in another accessible GP surgery in Northern Ireland. Please ring and speak to our Office Team Leader, Gillian if you have any questions.

Temporary Resident Form

When you have completed your forms, please post in the secure green post box at our front door or ring the surgery to arrange a drop off.

New Baby

The registering of New Baby births is current suspended due to the COVID-19 situation at your local registry office. However, the practice is still registering babies so please complete the below form to register baby. Baby MUST be officially registered as soon as the service recommences. We would encourage all new parents to please register their babies as early as possible so that we can carry out their vaccination program on time. 

New Baby Reg Form

New General Data Protection Regulation

In order to comply with the General Data Protection Regulation, we have made our policy on Data Protection available for all our patients to access. Please find the link below.

Hillsborough Medical Practice General Data Protection Regulation Policy

(Site updated 20/05/2020)
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