Welcome To Hillsborough Medical Practice

Our aim is to keep all our patients up to date with what is happening in the practice! Please find some useful information below:

FLU VACCINE 

The flu vaccine program has been extended and anyone aged 50 and above can now avail of it at their GP Surgery. If you would like a flu vaccine, please contact our team on 02892 682216 to arrange an appointment. 

NI DIRECT

Check out the A - Z illnesses and conditions/symptom checker provided by NI Direct Government Services. Click on the link below to find out more information about what they offer.

https://www.nidirect.gov.uk/information-and-services/health-and-wellbeing/illnesses-and-conditions

Welcome Shannon Higgins PA (Physician Associate) 

We are delighted to welcome Shannon Higgins PA to our team. Shannon will be involved in a wide range of clinics at the practice from chronic disease monitoring to morning triage. You may receive a phonecall from Shannon or be booked an appointment for her to assess you. Shannon is a highly trained generalised who can support our entire team. 

Monday Morning Phonecalls 

Due to unprecedented demand we have launched a GP URGENT only service on a Monday morning. This means that no routine phone calls are available to book on a Monday. This allows the GP team to be able to focus on the high amount of emergency calls that the practice is receiving. However, if you have any questions at all, please ring our office team who can advise and direct you from there. We have had to introduce this due to the unprecedented demand currently on the practice. Routine calls are still available with our nursing team and pharmacy team on a Monday. An example of the volume of calls that the practice is currently dealing with is Monday 17th October 2022. Our GP team dealt with just over 100 patients via urgent triage phone calls whilst also seeing 54 patients face to face. 

Please note that we have different staffing levels each day and have a mix of both parttime and full time staff at the practice. Therefore, not all staff members will be in the practice everyday. 

Complaints Policy

 Please find our complaints policy below:

Complaints Policy

We encourage all patients who have any issues to please ring and discuss this with the practice as we find we can often resolve the matter this way. Please ask to speak to Gillian or Leigh in the office who can then pass you to the Practice Manager if required. If you wish to submit a formal complaint please do so in writing to The Practice Manager. We hope that any issues that you have can be sorted by speaking with us. Please ring the practice and speak to our team or our Office Team Leader / Practice Manager at any time. We will endeavour to response to all phone calls as quickly as possible.

Please note that we can not deal with HSC Trust complaints and these must go directly through them.

Zero Tolerance Policy

Hillsborough Medical Practice has a policy of zero tolerance of verbal and physical violence towards all out staff members. The Practice is committed to ensuring that our staff treat our patients with dignity and courtesy at all times. We expect our patients to treat staff in the same manner. Shouting and swearing at the practice staff will not be tolerated under at circumstances. We have experienced a great increase of abusive behaviour towards our staff during the COVID-19 pandemic. Please appreciate our team are doing a difficult job as well as possible. We must remind patients that repeated breach of this can result in patients being removed from our patient list.