Welcome To Hillsborough Medical Practice
Our aim is to keep all our patients up to date with what is happening in the practice! Please find some useful information below:
ZERO TOLERANCE POLICY
Hillsborough Medical Practice has a policy of zero tolerance of verbal and physical violence towards all out staff members. The Practice is committed to ensuring that our staff treat our patients with dignity and courtesy at all times. We expect our patients to treat staff in the same manner. Shouting and swearing at the practice staff will not be tolerated under at circumstances. We have experienced a great increase of abusive behaviour towards our staff during the COVID-19 pandemic. Please appreciate our team are doing a difficult job as well as possible. We must remind patients that repeated breach of this can result in patients being removed from our patient list.
Check out the A - Z illnesses and conditions/symptom checker provided by NI Direct Government Services. Click on the link below to find out more information about what they offer.
New Office Team Leader
We are delighted to introduce our new Office Team Leader, Gillian. Gillian has been with the practice for several years and is really looking forward to her new role. Gillian also plays a key role in our patient registration process so if you have any questions that she can help with, just ask!
Welcome Practice Laura McGourty
We are delighted to welcome Nurse Laura McGourty to our team. She is taking up the position of Practice Nurse in September 2020 so you may meet her for your asthma or diabetic reviews in the future! Nurse Jones will also be running smear clinics and baby vaccination clinics. She will be working along side our current Practice Nurse, Elaine Jones. We are delighted to have expanded our Practice Nursing team!
Please find our complaints policy below:
We encourage all patients who have any issues to please ring and discuss this with the practice as we find we can often resolve the matter this way. Please ask to speak to Gillian or Leigh in the office who can then pass you to the Practice Manager if required. If you wish to submit a formal complaint please do so in writing to The Practice Manager. We hope that any issues that you have can be sorted by speaking with us. Please ring the practice and speak to our team or our Office Team Leader / Practice Manager at any time. We will endeavour to response to all phone calls as quickly as possible.
Please note that we can not deal with HSC Trust complaints and these must go directly through them.