Practice Management

Practice Manager - Rachael Will 

The Practice Manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.



Our highly skilled office team help to navigate your care pathway at the surgery.  Gillian is our Office Team Leader and is supported by: Charmian, Denise, KarenAlison, Nicola, Senga, Gemma, Leigh & Lindsay.

Our office team  provides an important link for patients with the practice and are your initial contact point for general enquiries. They can provide information on services and results and direct you to the right person depending on your health issue or query. Our office team make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries,, dealing with patient records and carrying out searches and practice audits. All our team members are highly trained to help our patients with their queries. Other tasks that the team carry out include helping manage the vast amount of paperwork required to run a GP practice which include dealing with insurance reports and managing vaccination schedules.


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