Rights & Responsibilities

smiling_patientThe relationship between the practice and our patients works best when patients are happy with the service we provide. To that end, we endeavour to always put the patient first and to maintain the highest standards. However, we also expect our patients to contribute to the good running of the practice and to their own good health and therefore we ask that:

  • patients cancel appointments that are no longer required.
  • where more than one member of a family needs to be seen, more than one appointment is made.
  • you arrive on time for your appointment, or let us know if you are going to be late
  • you attend for monitoring when the doctor has advised that this is necessary
  • you behave with courtesy and consideration for others when you are in the practice

Would parents please take special care that their children are well behaved whilst in the Health Centre as a consideration to other patients who are usually feeling unwell. Running is not allowed and we ask that toys are not left on the floor in the waiting area or in corridors, causing a hazard to others. Reception staff cannot be responsible for children, so please ensure that they are looked after if you do not want to take them into the consultation with you.

Mobile Phones

Please have consideration for others and only use your mobile phone if strictly necessary. Poor reception in the building means that people often have to talk loudly into their mobile phones and this can be disruptive for other patients and for the staff who work in the building.

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