Repeat Prescriptions

Patients on long-term medication can order repeat prescriptions in a number of ways:

• Post your request in the green postbox outside the health centre when we are closed or drop into our front desk when we are opened. 
• Register with the on-line service via the link at the top of this page to order over the internet
• Use the 24 hour answerphone (028 9268 9956)
• Ring our main office line on 02892682216 and select option 1

All patients must order their repeat prescriptions directly from us. All prescriptions take 2 full working days for us to process and then your pharmacy will pick up on behalf of you (please check your local pharmacy pick up days).

Please nominate a local a pharmacy for us to send your prescriptions to directly so that you can collect your medication from them . You will still have to wait for 2 working days but will only have to make one journey! Please contact the surgery to check if we work with a specific pharmacy or ask them directly. Every pharmacy picks their prescriptions up at different intervals and times of the week.

Please note that requests left on our 24 hour answerphone or via patient access that are not regarding your repeat prescriptions will not be processed.

It is your responsibility to ensure that you always have a supply of your prescription medicines. You should always order your repeat prescriptions in good time.

For further information please visit  http://niformulary.hscni.net/PatientZone/PILs/Pages/default.aspx

Medication Reviews

Our team will communicate with you if you are due a medication review. Alternatively, please ring the practice and ask to speak to our pharmacy team if you have any questions regarding your medication. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions. Please note our team may also alert you that you need a Blood Pressure check / blood tests etc completed before the next issue of your medication. Please arrange this so that you medication is not delayed. 

   Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into     

 account. We appreciate your co-operation with this.

Minor Illness Service

DID YOU KNOW... 

Pharmacies offer independent and confidential health advice and are trained in the treatment of minor ailments, without the need for a GP appointment.  This service is free of charge and you will normally be seen in just a few minutes at your pharmacy!

Using this scheme saves you a contact with the GP surgery and allows the GP time to focus on patients requiring urgent care. 

Here are a list of conditions treatable by the Pharmacy:

• Coughs
• Colds
• Sore Throat 
• Minor Skin Conditions and Acne
• Minor Eye Infections and Styes
• Pain including backache
• Diarrhoea and Constipation
• Colic
• Headlice
• Ear Wax
• Diarrhoea
• Coldsores
• Threadworms
• Oral Thrush
• Vaginal Thrush
• Athlete's Foot
• Groin Itch 

 Please click on the link below to see what common ailments your local Pharmacist can help you with:

        http://www.nhs.uk/Livewell/Pharmacy/Pages/Commonconditions.aspx

 Pharmacist can also provide many other services including:

• NHS Emergency Hormonal Contraception 
• NHS Smoking Cessation Support 
• Advice on travel injection requirements and supply of malaria prevention

Synchronizing medications

If you are running out of some of your repeat medications at different times and have to re-order multiple times we have a Practice Pharmacy Team who work in the Surgery five days per week. Alan or Emma will go through your medication list and get your ordering times all lined up in sync.  This will save you time ordering and in turn save us time as we can issue you with one prescription each month for everything.  Of course, this won't work if your medications change during the month, or a new medication is added, but for patients taking the same medication for a long time it could make life a lot simpler.

If you think this would be helpful please get in touch with the reception team who book a ringback call from the team!